Help Center > Troubleshooting

Locator not showing up or only shows up after refresh on Squarespace

If your locator isn't showing up on your Squarespace site or if it only shows up after refreshing the page, you most likely have AJAX loading enabled in Squarespace. AJAX loading prevents apps from loading when pages switch. Don't worry, we have a fix :)

In order to fix the issue, there are two solutions:

  1. To keep the AJAX loading transition effects between pages, you can use our extra embed snippet available at
  2. Disable AJAX loading, although this will remove the loading transition (Tutorial from Squarespace:
Enjoy the rest of your !